Your EHR contains a treasure trove of patient payment data. What if you could effectively mine it to boost your patient experience and payments?
As you are all too aware, healthcare balances are often a debt the patient didn’t have a choice but to incur. In the era of High Deductible Health Plans, many patients feel overwhelmed when the balance exceeds their ability to pay. Despite most patients sincere desire to pay the account due, if it is unaffordable, they may not pay anything.
Learn how Vanderbilt University Medical Center harnessed the power of their payment history data to revise their payment plan guidelines. Heather Dunn, chief revenue cycle officer for VUMC, will share how they use payment history data to personalize patient communication and payment plans to match the needs of each person. The outcomes of this effort include increased payment plan adherence, collections and patient experience.
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