We know that maintaining your own call center to handle patient balances can be overwhelming. That’s why we manage those responsibilities for you. Our state-of-the-art call centers focus on technology, training, and a patient-centric approach to provide the high level of customer service you expect from your Early Out partner.
Although the majority of our clients choose to place their accounts at Day 1 and take advantage of our best-practices design, we’ll work with you to create a program that fits your needs. Our workflows are designed to integrate with your patient accounting system and our advanced technologies support an approach that’s focused on providing excellent customer service.
Ultimately, our goal is to ensure a seamless treatment-to-payment experience for your patients.
We enjoy a very strong and collaborative partnership with State, built on a foundation of trusting State to take care of our patients. We are pleased with the outcomes of improved collections and customer service.
Jon Neikirk
Executive Director, Revenue Cycle, Froedtert Health