Careers
Why work with State?
State partners with leading healthcare systems nationwide, assisting patients in navigating the complexity of medical billing, insurance, and payments. Healthcare providers nationwide annually place $5.7 billion in medical bills with State, entrusting us to provide a positive patient experience while resolving outstanding account balances.
The State team treats every patient with respect and dignity as we explore all options to resolve medical accounts, which can include:
Answering
billing questions
Assisting with
insurance claims
Providing financial
assistance applications
Creating affordable
payment plans
At State, we believe in investing in our team’s growth and development. Our team has access to the best technology, including AI-based on-screen coaching and access to a supervisor for assistance as needed. This commitment to providing the best tools and resources for our team’s success is a cornerstone of our company culture.
At State, we foster an inclusive workplace that values diversity and promotes a positive, values-driven culture. We believe that every team member’s unique perspective and contribution are essential to our success.
Hybrid and Remote Work
The best of both worlds
State offers remote positions in most states and hybrid positions in our Beloit, WI call center.
Work-from-home eliminates your daily commute and expenses such as lunch or coffee out. And let’s be honest – everyone enjoys working in pajama pants on occasion!
Working in the office provides additional training and supervisor support in a more effective and timely manner that is difficult to replicate in a wholly remote environment. It also allows for additional interaction and collaboration with team members, which many people find is a key element to a fulfilling work life.
If your location allows, we hope to share the best of work-from-home comfort and in-office collaboration with you.
Our Values
State has been proudly family-owned for 75 years, with the third generation of Haag family leadership at the helm. This enables us to invest in and develop a strategy focused on the long-term success of our team members, clients, and organization.
Jeff V.
“Jeff is consistently committed to transparency, integrity, and honesty. He regularly shares his motto of “We do the right thing, because it is the right thing to do."
Alyssia F.
“As a bilingual supervisor, Alyssia regularly assists all teams with complex accounts when the patient is Spanish speaking. She makes the time to ensure all representatives have the support they need, and all patients receive excellent service from our team.”
Chuck B.
“Chuck is always willing to help out internal State team members and clients with innovative ideas to resolve issues. He has an openminded approach and his hard work is truly appreciated by everyone. His positive attitude is contagious and also very valued. He is absolutely great to work with every day!”
Dominique P.
“From the moment I was assigned to Dominique, she has been welcoming and available to assist at any time. She responds to all of my questions and goes out of her way to call me so that she can hear my voice and make certain I understand. She is patient no matter how many times I ask the same question and always explains why the behind her answer. She strives to help me develop and grow in my career with State.”
Jake R.
“Jake BRINGS the positive energy every day! He is one of the most present managers I have ever had and makes certain everyone one the team is okay. He always leads our team with a good attitude. He also is the BEST teammate and supporter of our success.”
Zachary M.
“Zac truly embodies our core value of FUN! He frequently posts a well-timed, witty, and funny GIF or story that is “spit-out-your-coffee” funny. Thanks for being willing to let your beard down and spread the laughs!”
Vision
Our Great State Family inspires excellence, delivers results and patient satisfaction as we evolve technology solutions to build partnerships for a lifetime. The State Family is committed to increasing patient satisfaction and recoveries. We do this through expert knowledge, investment in technology solutions and positive relationships with all of our stakeholders including employees, vendors, technology partners, clients, patients as well as the communities we live and work in. We Got This!
Giving Back to Our Communities
State is deeply committed to giving back to our communities. We donate more than $100,000 each year to support food, housing security, and healthcare. We host three major fundraisers each year, including the Annual Charity Golf Outing, Holiday Giving, and Polar Plunge with State matching all vendor and team member donations.
Competitive and Comprehensive Compensation
At State, we believe in recognizing and rewarding the valuable contributions of our team members. Our compensation package is competitive, comprehensive, and reflective of our commitment to fostering a culture of excellence. We hope you will build a career here and grow with State!
Compensation
We recognize that a competitive base wage is essential to attracting and retaining top talent for every role in an organization.
In addition to competitive base wages, our representatives are eligible for:
- Performance based increases as they gain expertise in assisting patients to resolve their healthcare accounts
- Additional compensation for fluency in a second language
- Shift differentials depending on shift worked and department assigned to
We are committed to regularly reviewing and adjusting our approach to compensation to keep pace with economic changes and evolving market conditions
Benefits
We provide a comprehensive benefit package to support the health and well-being of our employees. The State Collection Service benefit package is an important and valuable part of your overall total compensation package. Our benefit offerings include:
Healthcare: Medical, prescription drug coverage, dental, and vision benefits
Health Saving Options: We offer Health Reimbursement Accounts, Health Savings Accounts, and Flexible Spending Accounts
Retirement: Company-matched 401(k) retirement plan
Time Off: Paid time off and company-paid holidays
Insurance: Life, disability accident, critical illness, and hospitalization insurances options are available
Rewards and Recognition
We believe that our greatest asset is our people. Recognizing and rewarding their hard work and contributions is fundamental to our culture.
Our rewards and recognition programs are designed to acknowledge individual and team achievements, celebrate milestones, and promote a culture in alignment with our core values.
We approach recognition from several angles including performance, peer recognition, celebrating milestones (both personal and professional), and providing opportunities for team members to learn and grow, just to name a few!
Performance-Based Bonuses
While each division structures bonuses differently, your ability to augment your income through exceptional performance will be transparent in your offer letter.
Profit-Sharing
When the company achieves profitability goals, a deposit is made into every team member’s retirement account annually.
Professional Development
Investing in the growth and development of our team is a priority. We offer opportunities for continuous learning, training programs, and support for further education. Our goal is that you will grow professionally with State and that we will be the company from which you retire.
Work-Life Balance
We understand the importance of a healthy work-life balance. Our policies and practices are designed to promote flexibility, remote work options, and a supportive environment for personal and professional growth.
Employee Assistance Programs (EAP)
We provide resources and services to support the well-being of our employees, including counseling services for you or your dependent at no cost to you, financial planning assistance, and more.
Diversity and Inclusion Initiatives
We are committed to fostering a diverse and inclusive workplace. Our compensation practices are designed to be fair and equitable, ensuring that everyone has an equal opportunity for success.
Testimonials
“State has a great environment and culture where respect and gratitude thrive and there are many opportunities for advancement with celebrated promotions and effective leadership training. The leadership here demonstrates that we are more than just employees; we are family.”
~ Page G. Valued State team member since 2014
“State is a highly esteemed, family-owned company with great people and opportunities for upward mobility. In my 15-year tenure, I have held various positions, including Collector, Team Lead II, Supervisor, QA Analyst, and Telecom Engineer and have learned a lot about interpersonal skills, leadership, business ethics and technology.”
~ Tom G. Valued State team member since 2010
“Working at State feels like being part of a close-knit family, even with hundreds of employees. From day one, I felt welcomed and valued, especially when I got to meet the President/CEO during a New Hire Meet and Greet. I’ve progressed from an Insurance Follow-Up Representative to a Supervisor, and I highly recommend joining State if you’re looking for a career that aligns with your personal mission, vision, and values.”
~ Amanda M. Valued State team member since 2020
“Working at State has been an incredible journey, from starting as an EBO Representative to becoming a Senior Supervisor. The best part is watching my team achieve goals they never thought possible. My advice to new employees is to keep an open mind and embrace the continuous learning process. State truly is the best company to work for!”
~ Victoria M. Valued State team member since 2020
Nine-time Consecutive Winner of 'Best Places to Work in Collections'
