A Constant Commitment
to Quality
State is certified under ACA International’s Blueprint Quality Management System, the industry standard for quality-control processes. It includes the management of client issues, document and data control, inspection and testing procedures, internal auditing, training procedures, and a system for measuring client satisfaction.
We document and review all client issues, non-conformities, IT system requests, and improvement initiatives. This helps us adapt to change, adhere to regulations and specific work standards, manage growth, and improve our business practices.
State’s quality assurance standards result in increased levels of customer service, adherence to professional requirements and work standards, and a commitment to treating patients fairly and consistently.
Denise
Customer Service Representative/Biller, Client Services
with State since 2012
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