Our Vision
Partnerships for a Lifetime
In today’s healthcare receivables environment, it is important that State aligns with the policies and mission of the healthcare organizations we serve. Our vast experience within the healthcare industry and our commitment to patient satisfaction through our investments in training and technology (such as advanced speech analytics) as well as our work with the Studer Group have enabled us to develop a culture that aligns with our partners’ values, particularly when it comes to putting patients first.
Through our daily call and account-handling processes, our teams work to build trust and compassion for patients by continuing to adhere to the culture that has been established at State over seven decades, thereby assuring that your good reputation and relationships are maintained with your patient base.
State has continued to build itself on the foundation of quality assurance, ethics, integrity, and performance. Our long history of success is a result of building our client relationships through mutual trust and respect; our future success depends on this as well. From our hiring practices, to our training program, and continuing through our daily collection practices and customer service interaction, State is committed to upholding our company vision –
Values
Integrity
Our culture of transparency, honesty and trustworthy communication creates our reputation.
Excellence
We focus on delivering exceptional results for patients, customers and the Great State Team.
Innovation
We crush it by rigorously evolving technology that delivers results.
Respect
We embrace your contribution and voice. Period.
Fun
We smile, laugh and enjoy our work together.
Enthusiasm
Thriving with passion and positive energy! BAM!
Jerry Brooks
Director, PFS, UW Medicine (Washington)
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