What We Use:

  • Real-time and post-call speech analytics
  • Voice/call recording technology
  • Integrated Voice Response (IVR) System
  • Collector coaching and supervisor call-monitoring software
  • Training software that evaluates calls
  • Account archiving
  • Text-to-speech technology
  • Subscription to Language Line service (over 150 languages translated)
  • Predictive dialing
  • Extended payment arrangement tracking
  • An online consumer payment portal
  • Document imaging for fast, simple access to information
  • Remotely replicated environment for business continuity


What’s more, State’s certification under ACA International’s PPMS quality assurance system requires us to continuously review new tools to take advantage of the most current technologies.