All the Right Pieces
At State, we recognize that the relationship between a healthcare provider seeking account resolution and an agency like ours is crucial. We work hard to establish and maintain trust, which is evident in the fact that the majority of our clients have been with us for years, sometimes even decades.
What these clients value —
and what continues to attract new healthcare organizations to State— are the people, processes and technology we have in place.
- Longevity in the accounts receivable management industry and the relevant management expertise needed to be successful for our clients
- Zero tolerance for patient complaints
- Recognition as a top performer for healthcare providers around the country
- Use of advanced analytics and scoring tools to drive strong performance
- Commitment to enhancing the patient financial experience through extensive healthcare- and client-specific training programs
- Use of best-in-breed technology to effectively drive patient satisfaction – from advanced real-time speech analytics to the use of gamification to encourage employee engagement
- Vision and values in alignment with healthcare providers and a positive corporate culture that fosters innovation and encourages talent
- Continuous quality assurance and security certifications
- Regular awards and reviews including the Wisconsin Family Business of the Year, Better Business Bureau’s Torch Award, Best Call Centers to Work For, and HFMA’s Peer Reviewed designation
State Provides:
Technical Integration
Training
Compliance
Quality Assurance
Customer Service
Ethics
State is a clear leader in the bad debt collection arena, and we have enjoyed a long-standing relationship. They have been extremely responsive and prompt to both our company needs, as well as our patients. Without question, State adds to the Network's financial bottom line, and I would recommend them at every turn.
Thomas Zdrale
Executive Director of Revenue, Allegheny Health Network
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