What these clients value —

and what continues to attract new healthcare organizations to State— are the people, processes and technology we have in place.
  • Longevity in the accounts receivable management industry and the relevant management expertise needed to be successful for our clients
  • Zero tolerance for patient complaints
  • Recognition as a top performer for healthcare providers around the country
  • Use of advanced analytics and scoring tools to drive strong performance
  • ommitment to enhancing the patient financial experience through extensive healthcare- and client-specific training programs
  • Use of best-in-breed technology to effectively drive patient satisfaction – from advanced real-time speech analytics to the use of gamification to encourage employee engagement
  • Vision and values in alignment with healthcare providers and a positive corporate culture that fosters innovation and encourages talent
  • Continuous quality assurance and security certifications
  • Regular awards and reviews including the Wisconsin Family Business of the Year, Better Business Bureau’s Torch Award, Best Call Centers to Work For, and HFMA’s Peer Reviewed designation

State Provides:

Technical Integration

Training

Compliance

Quality Assurance

Customer Service

Ethics

State is a clear leader in the bad debt collection arena, and we have enjoyed a long-standing relationship. They have been extremely responsive and prompt to both our company needs, as well as our patients. Without question, State adds to the Network's financial bottom line, and I would recommend them at every turn.

Thomas Zdrale

Executive Director of Revenue, Allegheny Health Network