Unprecedented times call for unprecedented actions. Have you adjusted your representative training and scripts to provide heightened compassion, care and flexibility during this time? A recent Wall Street Journal article highlighted that the combination of loneliness and fear has actually caused patients to welcome calls from their provider. Is your team prepared to provide the level of empathy required at this time?
State experts share how healthcare providers can adapt their patient account processes to better serve patients while still providing much-needed cash flow to your organization. Click here to view the Webinar.