Over the past year, your organization has rapidly altered processes, including patient communication. In some instances, the pandemic simply accelerated trends that were already occurring, including a transition to omnichannel communication. Many patients prefer to manage their accounts via email, text and online portal.
State’s COO Tracy Dudek and attorney Mike Frost join Steve Beard to discuss how your organization can use omnichannel communication to increase patient satisfaction and recoveries while remaining compliant with applicable laws and regulations.
Click here to listen to the podcast.