What a difference a few years makes. After enduring one of the longest and deepest recessions in modern times, we are now faced with the tightest labor marketing in recent memory. Unemployment is statistically at zero percent and we are always recruiting candidates who are actively employed but looking for better opportunities.

Enter the Millennial generation. By 2020, over 75 percent of the workforce will be made up of Millennials. This is a generation that has been raised with technology, choices, and a desire to make a difference in the world. The challenge of attracting and retaining Millennials requires a wholesale change in the way we organize work, write policies, and manage people.

Our Millennials at State Collection Service have challenged us to be better managers, corporate citizens, and partners to our clients and their patients. Their influence has helped us reevaluate our people practices to more appropriately meet the needs of this growing age cohort. We have adopted flexible scheduling and alternative working arrangements to afford our employees the ability to achieve the desire for work/life balance. We’ve also increased our philanthropic footprint, continuing to engage in active giving as well as financial support within our communities. We enjoy positive productive relationships with each other, we collaborate regularly, and we have fun at work.

At State Collection Service, we know how important hiring and retaining the right people is. While the current labor market may be tougher than in the past, we are certainly up to the challenge of attracting and retaining Millennials as we continue to honor our history of service to our clients and their patients.

About State Collection Service, Inc.

Since 1949, State Collection Service has provided quality collection service to countless healthcare organizations.

Through experience and innovation, State Collection Service has grown to become a tremendously credible and nationally-recognized collection agency offering services from pre-registration to bad debt. It is upon the basis of ethical behavior and a dedication to integrity that each State Collection Service employee works to uphold the company’s vision – Partnerships for a Lifetime.

*This article first appeared in “A State Collection Service, Inc. Newsletter Volume 24, Issue 1, First Quarter 2018”