EurekaLIVE!
EurekaLIVE allows representative conversations to unfold in text format within 3-5 seconds of the words being spoken. In turn, the text triggers fly-outs to the representative based on in-built alert language to guide the agent through the call. Increased script and call guideline adherence, reduced training time, and service recovery are all results of our implementation of EurekaLIVE.
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