Adapting Your Patient Communications
A white paper by State
In this white paper, State’s team looks at the lessons learned during 2020 around patient communications and the best practices developed to accommodate the ongoing shifts in patient expectations. It provides a step-by-step process on how to improve your patient financial communications, along with real-life examples tested by the team State.
“Communication is perhaps the most visible manifestation of culture,” writes Andrew Barron and Merrie Barron in their book Project Management. Financial communication may be the last opportunity you have to make a lasting positive experience with the patient. Download the white paper to gain insight on how to ensure this final interaction is both effective and positive.
Email State to learn how our team can assist your organization in maximizing both recoveries and patient satisfaction through your patient communications!