State Nominated as a Top 25 Innovative Agency
State is pleased to announce its team has been named as a “Top 25 Innovative Agency” by Receivables Advisor Magazine.
In its quest to provide an outstanding patient experience combined with strong financial performance for healthcare providers nationwide, State has made significant investments in innovative technology. This includes:
• Live speech analytics which provide real-time agent assistance as well as call recording and scoring for every patient interaction.
• Extensive use of business analytics intelligence, including predictive modeling that continually improves over time and goes beyond standard account scoring.
• Gamification to enable agent self-monitoring compared to goals.
When innovative technology is combined with State’s foundation of ethics, integrity, effective training and a commitment to best practices, the result is industry-leading patient care and financial performance.
“As we celebrate our 70th anniversary, we are honored to have our team recognized for the outstanding work we do every day on behalf of our clients,” said Tim Haag, State’s president. “We are grateful to have the opportunity to assist healthcare providers by harnessing the power of technology to deliver an improved patient experience and financial performance.”
In addition to the company being nominated as an Innovative Agency, also were nominated for the Receivables Advisor Professional of the Year Award were three State leaders – Tina Hanson, executive vice president; Tracy Dudek, chief operating officer; and Beth Conklin, account executive.