State Honored with Multiple Awards
Receivables Advisor Magazine recently named State a “Top 10 Innovative Agency” for our work in developing an omni-channel communication platform to better assist patients. In July 2020 State also was honored by the American Collector’s Association International (ACA) with its “All In” award for State’s work in educating legislators at both the state and national level.
As we collectively respond to a global pandemic with the accompanying economic crisis, it is critical that patients have the ability to communicate with their providers to best understand the myriad of flexible payment options and expanded financial assistance available to them. State has worked with numerous legislators to share how we are providing compassionate, empathetic care to assist patients through this difficult time. As some in congress have proposed stopping all collections calls, State has shared how an inability to communicate with their healthcare providers to discuss financial options would harm, not help patients.
“The people at State Collection Service exemplify the spirit, morals and ethics of what it means to help consumers while at the same time serving their clients. They are most deserving of this years All In Award and we appreciate the example they set for the accounts receivable management industry,” Mark Neeb, chief executive officer of ACA International.
As the pandemic continues to rage on, patients may defer or simply forego necessary medical care if they are unaware of the financial options and assistance available. If patients are unaware of the financial assistance programs, it may add stress to the patient and their family from a financial burden that is unnecessary. It is in the patients’ best interest to be able to freely communicate with their healthcare providers.
“State believes passionately that patients need the ability to discuss all of their financial options with their healthcare provider, especially during this turbulent time,” said Tim Haag, president of State. “We continue to invest time and effort in educating state and national legislators to avoid unintended consequences where patients are harmed by well-meaning legislation.”