Measuring Employee Satisfaction
Employee satisfaction can be elusive and difficult to measure, but it is a critical component to State Collection Service’s success. Employee satisfaction has a direct impact on client satisfaction. When our employees thrive and grow, they are more likely to be satisfied. And when our employees are satisfied, our client’s needs are better met. It’s that simple.
But it’s more than that. State Collection Service was founded on the principles of ethics and family. From our founder, Hilding Haag, to our current CEO, Tom Haag, and through our Director of Client Services, Tim Haag, we focus on quality client relationships. Our vision, Partnerships for a Lifetime, extends to our valued clients and employees alike. For example, initiatives such as the Future Leaders Program, where staff attend our “in-house university” to learn all facets of our business, position our employees to grow with the organization when opportunities arise.
We measure employee satisfaction because it is important to us. At State Collection Service, we participate in an annual employee survey and we analyze and act on the results. We listen to our employees and our managers work with their teams on action plans to address areas of opportunity. In 2014, we increased our employee satisfaction score by 23% over prior-year results and we strive for further improvement in 2015. Over one-third of our employees responded positively about the family atmosphere at State Collection Service being one of the most satisfying aspects of their work.
We also evaluate employee satisfaction by turnover. At State Collection Service, we enjoy a much lower than average turnover for our industry. The tenure of our employees is a competitive advantage, giving our clients confidence in the employees assigned to their projects. It is an area of great pride for us.
Maximizing employee satisfaction and minimizing turnover are important goals for State Collection Service. Striving to reach those goals helps us to exceed the needs and expectations of our clients and their patients.
About State Collection Service, Inc.
Since 1949, State Collection Service has provided quality collection service to countless healthcare organizations.
Through experience and innovation, State Collection Service has grown to become a tremendously credible and nationally-recognized collection agency offering services from pre-registration to bad debt. It is upon the basis of ethical behavior and a dedication to integrity that each State Collection Service employee works to uphold the company’s vision – Partnerships for a Lifetime.
*This article first appeared in “A State Collection Service, Inc. Newsletter Volume 21, Issue 1, First Quarter 2015”