'Best Place to Work,' How We Live Up to the Hype
Too often, the culture of contact centers is considered toxic. An acute lack of training, placing benchmarks ahead of people, and a poor working environment can all lead to contact centers that see high turnover and unhappy employees.
The reality at State Collection Service, however, is very different. A positive workplace culture has been an important tenet of our values since the company was founded in 1949. Not only are we family-owned, we are a family-oriented company. We promote work/life balance, encourage broader family interactions with events throughout the year, and genuinely believe that our employees are the foundation of our State family. Our doors are always open, our leaders are available to lend an ear, and we are committed to fostering the talent we have within our organization as State continues to grow.
With all of that, we are extremely proud to announce that State was, for the third year in a row, honored as one of the country’s Best Call Centers to Work For! A major portion of the scoring for this award is based on a staff survey that measures the employee experience. We remain humbled that our teams believe so strongly in the culture and environment at State that we continue to make the list. And we remain committed to giving our staff a work environment that honors this award because, ultimately, we know that happy employees allow us to be a best place to work.
About State Collection Service, Inc.
Since 1949, State Collection Service has provided quality collection service to countless healthcare organizations.
Through experience and innovation, State Collection Service has grown to become a tremendously credible and nationally-recognized collection agency offering services from pre-registration to bad debt. It is upon the basis of ethical behavior and a dedication to integrity that each State Collection Service employee works to uphold the company’s vision – Partnerships for a Lifetime.
*This article first appeared in “A State Collection Service, Inc. Newsletter Volume 24, Issue 2, Second Quarter 2018”