Flexible Automated Collection Systems (FACS® ) Software
State’s bad debt division operates on the Flexible Automated Collection System (FACS) produced by Ontario Systems, LLC, the most widely used application among collection agencies. The FACS system provides unsurpassed debt collection efficiency and its modular architecture allows us to expand at our own pace.
FACS gives us the flexibility to respond to our clients by storing, retrieving, and displaying client-specific information at any given time. FACS does not limit us to hard-coded, custom-programmed database fields and display windows.
Automated account prioritization within FACS allows us to assign accounts to specific collectors. FACS also groups accounts by disposition, allowing us to develop effective strategies for managing account activity. The ability to prioritize accounts within the FACS system allows us to control our collections workflows, effectively utilize our contact platform capacity, and increase contact participants. In the Early Out division, we expect to also have access to the Siemens Invision system. Our representatives will use the prioritization features of FACS in concert with your systems.
In addition to automatically prioritizing accounts, FACS includes a Client Compliance feature that allows us to manage your accounts based on established work standards and time frames. FACS’ automation guarantees that your accounts are handled according to your requirements, ensuring consistency and compliance in all areas of the collection process.