Combining the expertise of human judgment with the precision of agentic AI
State Echo is our new agentic AI system that is specifically designed for insurance follow-up. Combining the best of representative training and judgment with the precision of AI, it is dramatically more efficient while ensuring compliance and complete account documentation and audit trails.
Agentic AI
It is the latest generation of artificial intelligence that can make decisions independently while taking action to achieve a goal.
While generative AI focuses on creating content or images based on inputs, agentic AI is goal-driven and can manage complex, multi-step processes without further human intervention.
4x Productivity Gains
Once a representative takes corrective action on a denied claim, the system finds all “Claims Like Me” for the representative to review and approve in bulk, increasing productivity by 400%.
Beyond maximizing representative productivity, as the system becomes more intelligent, it will recommend corrective action to the representative, further improving productivity. Additionally, representatives have provided extremely positive feedback on their preference to work in State Echo. They find the system efficient, effective, and user-friendly!
Continuously Improving Accuracy
Like all AI, agentic AI learns from interactions and outcomes, continually improving performance and making appropriate adjustments in real-time.
Working in tandem with State’s insurance follow-up representatives, the system provides suggested resolution steps, which via a continuous feedback loop will achieve a 99.9% accuracy.
Reporting
Through extensive reporting, the platform provides insight into denial themes and outcomes.
The system provides reporting which enables healthcare providers to improve your processes on the front end to minimize denials.
Precise Payment Surveillance
The system will automatically compare each denial to your payor contract to identify underpayments and ensure full payment is received.
As part of the implementation and system training process, State will upload all your payor contracts into State Echo. This will enable the system to automatically compare every denial against the payer contract, ensuring your organization receives the full amount due for your services.
Discover how State Echo can amplify your insurance follow-up efforts through increased efficiency and accuracy. Email State at learmore@stcol.com or contact your State Account Executive.
Insurance Follow-Up, Amplified