MADISON, WI–State Collection Service, Inc. (STATE), a nationwide collection agency serving healthcare providers, utilities, government as well as financial and commercial customers, announced today it has received the prestigious Wisconsin Better Business Bureau (WI BBB) Integrity Award for 2008. The WI BBB Integrity Awards were created to gain public recognition for businesses that go “above and beyond” in serving their customers, suppliers, employees and communities.
State Collection Service earned the award after an independent panel of judges evaluated all entries for 2008 and determined that STATE has consistently demonstrated high standards of behavior in its business practices. This award bestowed on STATE is particularly noteworthy at a time when the collection industry's largest trade group, ACA International, seeks to improve the public image of the collection industry and association members have been encouraged to make responsiveness to consumers a top priority. The WI BBB Integrity Award recognizes STATE’s longstanding commitment to this practice.
Commenting on the award, State Collection Service President and ACA Past President Tom Haag noted, “We are humbled and honored to receive this prestigious award. It is a culmination of our staff’s commitment to our goals of Service, Integrity, and Results. It also speaks well of our Professional Practices Management System (PPMS) certification. We take our PPMS certification very seriously and it is the primary driver of how we conduct business; it is no doubt one of the primary drivers of the WI BBB’s outside judges’ decision to grant us this year’s award.”
According to ACA International’s website, “PPMS is a management system for collection agencies based upon developing, implementing and adhering to a set of industry-specific professional practices and policies.” PPMS covers 18 distinct areas of operations, and certification holders are free to define their own procedures in relation to the standards.