Engaging a Suddenly Remote Workforce Webinar Recording
The changes required in the past several weeks have been dramatic and swift. This global crisis demanded we create new work procedures quickly. Organizations rapidly shifted team members to work remote. The hope was that they would work from home only for a week or two.
As the dust settles, we accept this may be the new normal for some time, and it is critical that we keep a suddenly remote call center workforce not only engaged, but also productive. The good news is that the tools and technology used to engage office-based teams can easily be used to engage a secure remote workforce.
State’s team recently created a white paper and hosted a Webinar on this topic. If you missed it, the recording link is below as well as a link to download the white paper.
Click here for the Webinar recording
Click here for the white paper