Healthcare's COVID-19 Financial Tension Webinar, April 29, 1pm CST

April 29, 2020 | 1:00 pm CST

The world has changed dramatically in so many ways over the past several weeks. While there are countless examples of this in every facet of life, this also is true in your organization’s financial position and approach to patient accounts. The financial strain faced by today’s providers is truly unprecedented.

Despite being overwhelmed and experiencing a lack of ICU facilities, hospitals are struggling financially due to the postponement of elective and non-urgent procedures, which has led to an overall reduction in the daily census.

At the same time, healthcare providers are keenly aware of the public relations issues that may arise by assigning accounts for collection during a pandemic. The action of limiting patient financial communication only exacerbates this financial issue, which was heightened by the resources required to serve the public in the face of COVID -19.

Many providers are discovering the best way to navigate this financial and patient satisfaction quandary is by taking a patient-centric, consultative approach. Approaching all patient accounts with a heightened sense of compassion, care and empathy is critical, as is, providing a myriad of solutions that are helpful to the patient during this extraordinary time.

State’s team of experts has prepared a white paper and is hosting a Webinar on April 29 at 1 p.m. CST to outline how your organization can address the tension between building patient satisfaction and your organization’s increasing financial need.