Extended Business Office
Our business practices are guided by our “Partnerships for a Lifetime” philosophy. The State team is committed to resolving outstanding receivables thereby increasing recovery net back, maintaining a high level of customer service and strong patient satisfaction rating. It is our goal to help patients navigate the complexities of healthcare billing and recover your receivables in an ethical and timely manner.
State provides self-pay follow-up services on $5.7 billion in placements annually and serves nearly 500 hospitals and physician groups nation-wide, including numerous prominent health systems.
Insurance Discovery & Follow Up
State offers Insurance Discovery, Follow Up, and Denials Management solutions, typically in the form of either late stage or low balance claim follow-up and management. Our technology platform enables enhanced workflows, enabling greater representative efficiency, as well as the use of robotic process automation.
Pre-Services Financial Clearance
Pre-service, State representatives provide a courtesy call to the patient to communicate the expected balance and verify that the patient has no supplemental insurance. The discussion includes options for payment, including any financing or payment plans available.
Customer Service Calls
Our knowledgeable and empathetic call center representatives can accept inbound customer service calls to augment your staff or accept overflow patient calls to reduce wait times and improve the patient experience.
Bad Debt Collections
State has created a Bad Debt workflow that balances performance with patient satisfaction. Our representatives are trained to be empathetic and knowledgeable with the goal of assisting the patient in finding a solution to resolve the account.