Creative Tools to Attract and Retain Quality Employees
-Judy Gray, Chief Human Resources Officer
Arguably, our most important asset is our people. As Human Resources professionals, we use all of the tools available to us to creatively attract the best and brightest recruits to the State Collection Service family. Our dedicated training team creates an exciting, challenging, and engaging learning experience. But retaining our quality employees requires a holistic approach and involves all of us working together to capitalize on the excitement new talent brings to the organization.
Consistently, our employees tell us that one of the things they like most about working at State Collection Service is the relationships – with coworkers, with supervisors and managers, and with senior leaders. We do our best to encourage those relationships from the very first day an employee sits at their desk. Employees are immediately assigned a mentor who partners with them throughout their career with us, spending much time together during the first 90 days as new employees learn about our clients, technologies, and project specific needs.
Our very best managers and supervisors are those who grow from within the organization. New employees regularly hear our stories of this supervisor or that manager who started as a representative on the phone; many are ready to take the next step in their career with us by participating in our highly-regarded Future Leaders program. In fact, we are extremely proud to share that 65% of our Future Leaders graduates have been promoted.
But perhaps the most important retention tool we have is our culture. Ours is a culture of family, fun, community involvement, and success. We regularly host employee events, contests, lunches, snacks, and meals. We celebrate birthdays and reward service anniversaries. We engage with our communities through volunteerism and charitable contributions. We exceed our clients’ expectations by going above and beyond to support their patients.
Our employees are critical members of the State Collection Service family and are the largest part of our vision, Partnerships for a Lifetime.
About State Collection Service, Inc.
Since 1949, State Collection Service has provided quality collection service to countless healthcare organizations.
Through experience and innovation, State Collection Service has grown to become a tremendously credible and nationally-recognized collection agency offering services from pre-registration to bad debt. It is upon the basis of ethical behavior and a dedication to integrity that each State Collection Service employee works to uphold the company's vision – Partnerships for a Lifetime.
*This article first appeared in "A State Collection Service, Inc. Newsletter Volume 22, Number 3, Third Quarter 2016"