News & Articles

 
  • Partnership Update: How Providers Benefit From Speech Analytics

    Thursday, May 18, 2017

    -Tracy Dudek, Vice-President of Operations Improving the patient experience is a journey, not a destination. Along the way, State Collection Service has made strategic choices in the people and technology we invest in to support your health system’s mission, vision, and values, around the patient experience. Our strategic partnership with CallMiner more »

  • Creative Tools to Attract and Retain Quality Employees

    Thursday, May 18, 2017

    -Judy Gray, Chief Human Resources Officer Arguably, our most important asset is our people. As Human Resources professionals, we use all of the tools available to us to creatively attract the best and brightest recruits to the State Collection Service family. Our dedicated training team creates an exciting, challenging, and engaging learning experience. more »

  • e-learning: tailoring training to individual learning styles

    Thursday, May 18, 2017

    -Patricia Nelson, Training Manager Keeping up with today’s diverse call center workforce can be quite the challenge if your organization is not embracing the various generations represented within your staff. State Collection Service has maintained a solid reputation as innovators in the use of technology in debt collections. Continuing in alignment more »

  • The Importance of Creating a Positive Patient Financial Experience

    Thursday, May 18, 2017

    -Jon Neikirk, Executive Director of Revenue Cycle, Froedtert Health Without question, the level of care that a patient receives from clinicians will shape their perception of your facility. But equally important to a patient’s overall satisfaction are their pre- and post-service experiences. Ultimately, a provider’s pre- and post-service more »

  • Three Tips for Driving the Electronic Billing Experience That Patients Want

    Thursday, May 18, 2017

    -Patrick Maurer, President, Apex Revenue Technologies In the United States, consumers receive 24% of their bills electronically1 – and that number continues to grow. When it comes to processing those payments, more than 50% are paid through the biller or banking website via computer or mobile device, and nearly 20% more are pre-authorized or paid via more »

  • EurekaLIVE: itís the right thing for clients, customers, and employees

    Wednesday, May 17, 2017

    -Tracy Dudek, Vice-President of Operations EurekaLIVE is a real-time speech analytics tool that allows agent conversations to unfold in text format within 3-5 seconds of the words being spoken. The text triggers fly-outs to the agent based on alert language built to guide the agent through the call. Increased script and call guideline adherence, reduced more »

  • Effectively Tracking Concerns and Complaints:

    Wednesday, May 17, 2017

    -Marc Soderbloom, Chief Compliance Officer Complaints are always taken seriously at State Collection Service and it has been that way since our inception sixty seven years ago. While we all strive to provide the best service and seek 100% satisfaction from our customers, complaints are inevitable in the industry we serve. It is our belief that complaints, more »

  • Using a Client Management System to Effectively Monitor and Manage Performance

    Wednesday, May 17, 2017

    -Tim Haag, Vice-President of Support Services A number one priority at State Collection Service is the successful management of our clients; it has been since my grandfather started the company in 1949. We want to be the best and to do that we need to fulfill our clients’ needs in performance, consumer satisfaction, compliance, and education, more »

  • Creative Uses of Technology to Measure What You Train

    Wednesday, May 17, 2017

    -Tracy Dudek, Vice-President of Operations The creative juices are flowing with our Third Party Collection team and their recent use of CallMiner’s MyEureka Dashboard to measure agent negotiation! For many years, our agents have used a series of fact-finding questions to help them understand a patient’s situation and provide the best solution more »

  • Pronto Computing Self Pay Discovery

    Wednesday, May 17, 2017

    -Rob Nolan, Pronto Computing To ensure increased patient satisfaction and achieve the maximum recoveries, a multi-step eligibility process that queries on a frequent basis is important. Pronto Computing’s Self Pay Discovery product queries several eligibility sources to identify active Medicaid, Medicare, and commercial coverages. Additionally, we more »

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