Innovation through Technology

 

 

Technology Resources

State Collection Service is committed to investing in technological innovation to serve the entire revenue cycle.  As our Chairman and CEO, Tom Haag, states, “Today, we are driven by technology.  If a piece of technology is developed for our industry, we want to own it.” 

We utilize some of the most sophisticated accounts receivable management technologies to increase quality assurance, enhance customer service, and improve collection performance.  Our technology provides our clients the resources that make our business relationship efficient, accurate, and effective.  The following is a summary of the technology and resources we offer:

  • Primary and secondary bad debt collection
  • Early out self-pay services
  • Third party payer follow-up and denials management
  • Access services for clients and consumers
  • Predictive dialing
  • Extended payment arrangement tracking
  • Online consumer payment portal
  • Voice/call recording technology
  • IVR (Integrated Voice Response System)
  • Collector coaching and supervisor call monitoring software
  • Training software designed specifically to evaluate calls against a benchmark for such factors as cadence, tone, presentation of key words and phrases
  • Document imaging to account for easy, quick access to information
  • Account archiving
  • Text to Speech technology
  • Subscription to Language Line service (over 150 languages translated)
  • Letters and correspondence translated in other languages
  • PPMS quality assurance and control system
  • Remotely replicated environment for business continuity and disaster recovery

Future Enhancements

At State Collection Service, we are constantly looking for ways to better serve the needs of our clients and their customers.  In fact, our certification under ACA International’s PPMS quality assurance system requires us to continuously review new tools to take advantage of the most current technologies.

Our clients can be assured that State Collection Service expects to remain at the forefront of technology within the collection industry and regularly shares relevant information regarding enhancements with our customers.