Client Issues

A client issue ensures that all of our clients' concerns or requests are resolved in a timely manner.

A client issue is a way for us to track any concerns or issues reported by you either via a phone conversation, an email or in writing. When we receive a request from your facility that is out of the ordinary, we log the information on a client issue form. After it is logged, it is assigned to a manager to review and resolve. Our management team and sales staff meet every Monday to review any open client issues and discuss the resolutions. A client issue cannot be closed until you, the client, have been followed up with and are satisfied with the resolution. This ensures we do not lose site of any of your requests.