Licensing

Q

Are you able to collect on a nation wide basis?

A

Yes, we are compliant and licensed to collect in all 50 states.

Bilingual Collectors

Q

Do you have bilingual collectors?

A

We have bilingual collection specialists who are capable of handling phone calls or walk-ins. We are also able to send bilingual letters if necessary.

Bankruptcy

Q

How should we handle bankruptcy notices?

A

Mark your records with the pertinent bankruptcy information and then fax or mail a copy of the notice to our office if it has been placed for collection. This information can also be emailed to us at customersupport@stcol.com. Pertinent bankruptcy information we need includes:

• Type of Bankruptcy (Chapter 7, 11, 12, or 13)
• Case Number
• Date Filed
• Who Filed
• District that Bankruptcy was filed in

Additionally, we would like any updates you receive on bankruptcy cases, especially Notice of Discharge or Notice of Dismissals.

Collection Placement

Q

How do we refer business to you for collection placement?

A

We can accept new business in any type of media, although electronic placement is the quickest and easiest to process. Call our I.S. Department at 608-661-3000 to find out how we can get you in the process.

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