Our Client Services Department Our Goal is 100% Client Satisfaction State Collection Service maintains an absolute commitment to ''Customer Service.'' As employees of State Collection we come in contact with customers internally - our fellow employees, and externally - our clients, their employees and their customers, commonly known in the debt collection field as debtors. Customer Service means to us that we provide our customers both internally and externally what they want, when they want it, properly and cheerfully. If we cannot, we immediately notify someone who can. When a problem develops we must resolve it to our customer’s complete satisfaction as soon as possible. On a scale from 1 - 10 we expect to rate a 10. Our mission is to provide our clients and the general public continuously improved debt collection services and ongoing education that maintain the highest ethical and professional standards. By-products of successful application of this philosophy are satisfied customers, motivated employees and a profitable organization. The following objectives support the fulfillment of our policy statement: Improved Services: We will identify and improve our weaknesses, and reinforce our strengths. Education: We will provide regular education opportunities for our clients and the general public. Ethical and Professional Standards: We will identify and comply with the highest regulatory and client requirements. Client Satisfaction: We will identify the client needs, set clear targets and measure our achievement against these expectations. Motivated Employees: We will recognize all employees contribute to the success of the company and measure their motivation through decreased turnover of personnel. Profitability: Profit is necessary to meet business objectives and future client expectations. Back

Customer Service Our Client Services Department Commitment to Customer Service Dedicated Representatives